Replacing your Laptop Power Jack

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    Symptoms of a broken power jack

    - The laptop only runs when you keep the power cord in a certain direction.
    - The laptop only runs on battery power.
    - The laptop will not charge the battery.
    - The laptop switches from AC power to battery power intermittently.
    - The unit suddenly shuts off.
    - Sparks come out of the back of the laptop.

  • Laptop

    How Power jacks Break

    - Some power jacks fail under normal operation of your computer. After a year or two of usage, parts just 'come loose' on certain models.
    - Sometimes the laptop gets dropped and the cord yanks the jack loose.
    - People, pets and vaccum cleaners all trip over laptop power cords on a daily basis.
    - The laptop is moved around a lot. After the jack is moved back and forth enough times, it comes loose.

  • Laptop

    What you may have heard about a broken power jack

    Many, including the large nationwide stores and the laptop's manufacturer, will either tell you the machine is not repairable or that it needs a new motherboard. These quotes usually range from $500 - $800. After telling you this price, they may try to sell you a new laptop.

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Q. Will this repair work on my laptop?
A. Yes, we repair the jack on all laptops starting at $100.

Q. What if you can't fix it?
A. On rare occasions, part of the motherboard is broken that the jack attaches to. This usually only happens if the cord was yanked very hard. When the unit is opened and we note this, we do not do the repair and do not charge you for the jack repair. We will give you some options, including sending the laptop back, a quote on a replacement motherboard and other options. Diagnosis fee may still apply.

Q. How long does it take?
A. We repair laptops in the order received. Turnaround time is about 7 business days and fluctuates from 7 - 14 business days depending on workload and shipping of new jack. The actual repair and testing takes around 3 hours. Many manufacturers want 8 - 12+ weeks!

Q. Will it ever break again?
A. We do this repair often and are very good at it, however, we can not redesign your laptop. Some jacks mount in to your laptop's motherboard by as few as three tiny pins. Some people consider this a poor design. Most laptops never return for service a second time, but note that on many models one good jerk will break the jack free again. You can ask us about options if you are worried about this happening again.

Q. Can I keep my hard drive?
A. Yes. We are able to repair and test your laptop without your hard drive, so feel free to keep it or leave it in the machine, the choice is yours. If you need the data off of the drive, we do offer back up services as well.